Strands Salon Terms of Service


 Last Updated: May 15 2026


Welcome to Strands Salon (“Salon,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our services, website, online booking system, SMS communications, and interactions with Strands Salon.

By booking an appointment, visiting our salon, using our website, or communicating with us, you agree to these Terms.


Salon Services

Strands Salon provides hair care, beauty, and related salon services. All services are subject to availability and may be modified or discontinued at any time without notice. We reserve the right to refuse service to anyone for lawful reasons, including inappropriate behavior, harassment, safety concerns, or failure to comply with salon policies.


Appointments and Scheduling

Booking

Appointments may be scheduled:

  • Online
  • By phone
  • By SMS/text message
  • In person

You agree to provide accurate and current information when booking services.

Appointment Confirmations

We may send appointment confirmations and reminders by:

  • SMS/text message
  • Email
  • Phone call

Message and data rates may apply.


Cancellation and No-Show Policy

We respectfully request advance notice for cancellations or appointment changes.

Cancellations

Appointments canceled less than [24/48] hours before the scheduled appointment may be subject to a cancellation fee.

No-Shows

Clients who fail to appear for scheduled appointments without notice may be charged a no-show fee up to [100%] of the scheduled service amount.

Late Arrivals

Clients arriving late may receive shortened services or may need to reschedule depending on scheduling availability.


Deposits and Payments

Certain services may require a deposit at the time of booking.

Payment Methods

We accept approved payment methods including:

  • Credit cards
  • Debit cards
  • Cash
  • Check

Payment is due at the time services are rendered unless otherwise agreed.

Refunds

Due to the nature of salon services, refunds are generally not provided for completed services. If you are dissatisfied, please contact us within [1] days so we may address your concerns. Retail product returns may be accepted in accordance with salon policy.


SMS/Text Messaging Terms

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Strands Salon, including:

  • Appointment reminders
  • Appointment confirmations
  • Customer service communications
  • Promotional offers and marketing messages

Message Frequency

Message frequency may vary.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

You may opt out at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

Consent to receive SMS messages is not a condition of purchase.


Health and Safety

Clients should inform salon staff of:

  • Allergies
  • Skin sensitivities
  • Medical conditions
  • Recent chemical treatments
  • Any condition that may affect salon services

Strands Salon is not responsible for adverse reactions when relevant information is withheld.


Personal Property

Clients are responsible for their personal belongings. Strands Salon is not liable for lost, stolen, or damaged items brought onto salon premises.


Website Use

By using our website, you agree not to:

  • Use the site for unlawful purposes
  • Attempt unauthorized access to systems or accounts
  • Transmit harmful code or malware
  • Interfere with website functionality

We may suspend or terminate access for violations of these Terms.


Intellectual Property

All website content, branding, logos, text, graphics, photos, and materials are the property of Strands Salon unless otherwise stated and may not be copied or used without written permission.


Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy for information regarding how we collect, use, and protect personal information.


Limitation of Liability

To the maximum extent permitted by Texas and federal law, Strands Salon shall not be liable for:

  • Indirect or consequential damages
  • Allergic reactions or sensitivities not disclosed by the client
  • Scheduling interruptions
  • Technical issues with online booking or communications

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.


Indemnification

You agree to indemnify and hold harmless Strands Salon, its owners, employees, contractors, and affiliates from claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of our services or website
  • Violation of these Terms
  • False or misleading information provided by you


Governing Law

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the appropriate state or federal courts located in Texas.


Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.